Legal
Thorfortune Privacy Policy
How we handle the personal information our Canadian players share with us when they visit and play with Thorfortune.
Why We Wrote This Thorfortune Privacy Policy
This Thorfortune privacy policy explains, in plain language, what personal information we collect, why we collect it, and how we keep it safeguarded while you use our site. We know most visitors skim legal pages, so we have kept the structure simple and grouped each topic under its own heading. If any section raises a question this page does not answer, our Thorfortune faq covers the broader account and gameplay questions we hear most often.
We built this policy to apply specifically to visitors from Canada, since that is the market we serve. Where a term here touches on an account capability, a support channel, or a banking topic, we describe it only to the extent we can stand behind it. Nothing on this page should be read as a promise beyond what is written.
What Personal Information We Collect
When you register an account with us, we ask for the basic details needed to open and run that account safely. This typically includes your name, date of birth, contact details, and the information required to confirm you are old enough to play, since the legal gambling age in our market is 19+. We also collect information generated while you use the site, such as login activity and preferences you set.
Some of the information we hold supports our identity verification process, often called KYC, which helps confirm that the person opening an account is who they say they are. We collect this data only where it is necessary, and we do not request more than our verification process calls for. If you would like to understand how this fits into opening or managing an account, our Thorfortune faq walks through the common account questions in more detail.
How We Use the Information We Hold
We use the personal information you share with us to run your account, process your activity on the site, and respond when you contact our support team. This includes recognising returning players, applying any account settings you choose, and keeping a clear record for security purposes. We do not use your information for anything beyond operating the site and supporting your experience with us.
Where you have set deposit limits or used self-exclusion, we use the relevant account data to apply and honour those choices consistently. These tools exist so you can shape your own play, and the information tied to them is handled the same way as the rest of your account data: carefully, and only for the purpose you gave it to us.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to remember basic preferences and keep your session running smoothly as you browse. We explain the categories of cookies we use and how you can manage them in our cookie policy, which sits alongside this page as a separate document. We kept the two policies distinct so each one stays focused on its own subject rather than blending data handling with cookie mechanics.
You remain in control of cookie settings through your browser at any time, and adjusting them will not affect your ability to read this policy or contact our team. If cookie behaviour is the specific question you came here with, the dedicated cookie policy page is the better starting point than this one.
How We Protect Your Information
We treat the personal information we hold as something to be protected, not merely stored. Access within our organisation is limited to what each function genuinely needs, and we review our handling practices as our site and its features evolve. Security is an ongoing responsibility rather than a single setting we switch on once.
If you ever have a concern about how your data has been handled, our support team is reachable through live chat, and we treat every enquiry of this kind seriously. We would rather hear about a concern directly than have a player left wondering about it.
Your Choices and Account Controls
We give players practical ways to shape how their account behaves, including deposit limits for managing spend and self-exclusion for stepping away from play entirely. These are account capabilities we support directly, and they sit alongside the data practices described elsewhere on this page rather than replacing them.
If responsible play tools are the main reason you are reading our policies today, our Thorfortune faq addresses how these controls fit into everyday account use, written for players rather than for legal review.
Sharing Information With Third Parties
We share personal information only where it is necessary to run the site, process payments, or meet a verification requirement tied to your account. This is not information we pass along for unrelated marketing purposes, and we do not treat your data as a product to circulate. Any sharing that does occur is scoped narrowly to the task at hand.
Where a banking partner needs account details to process a transaction you initiated, that exchange exists solely to complete the transaction you asked for. It does not extend into other uses, and it does not sit outside the purpose you gave us the information for in the first place.
Retention, Updates, and Contacting Us
We keep personal information for as long as your account is active and for a reasonable period afterward, consistent with standard recordkeeping practices. When this policy changes, we will update this page so the current version is always the one you are reading, rather than issuing separate notices that can be missed.
If you have questions about anything covered here, our support team is available through live chat, and we would rather clarify a point directly than have it stay unclear. For broader questions about our bonuses, our Thorfortune bonuses page is the right place to look, since this page is deliberately limited to privacy and data handling.